FAQS

For any problem with your order, questions or suggestions, you can contact Customer Service at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

Once payment is completed, we regret to inform you that the order cannot be changed or cancelled. In this situation, we recommend that you contact our customer service department at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

We need you to give a phone number so that, in case there is any problem with your Delivery order during the preparation or shipment, we can contact you as soon as possible.

First of all, we recommend that you check whether you have received any email in your main inbox and, also, that you check your junk or spam folder. Sometimes, these types of messages can be detected as spam.

Secondly, you can access your user session from our website and verify the status of your order.

If your order does not appear in your session and you have not received any confirmation via email, we recommend that you contact our customer service department at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

The first thing we recommend is that you check that you have received confirmation of your Delivery order and if you have received it, the next step is to check the delivery address is correct. If your order has been registered correctly and the address matches, remember that the shipping time may vary due to weather or traffic conditions.

If the order does not appear in your account or the delivery address is not correct, please get in touch with our customer service department at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

For any problem with your order, questions or suggestions, you can contact Customer Service at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

No, there is no a minimum amount to place a Take Away order.

Actually, you can already enjoy our Take Away service in all our UDON* restaurants. You just have to select your nearest UDON.

*We currently have the Take Away service in UDON Arenas, UDON Born, UDON Eixample, UDON Glòries, UDON Diagonal Mar, UDON Sabadell, UDON Travessera, UDON Maremagnum, UDON Maquinista and UDON Gran Via 2.

Via web / APP

First of all, we recommend that you check whether you have received any email in your main inbox and, also, that you check your junk or spam folder. Sometimes, these types of messages can be detected as spam.

Secondly, you can access your user session from our website and verify the status of your order.

If your order does not appear in your session and you have not received any confirmation via email, we recommend that you contact our customer service department by phone at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

Once payment is completed, we regret to inform you that the order cannot be changed or cancelled. In this situation, we recommend that you contact our customer service department by phone at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

Noodles are the perfect health-conscious fast food to enjoy a balanced, healthy and nutritious diet. They are a source of carbohydrates that the body easily burns up to provide energy. For centuries, the Japanese have enjoyed excellent health, basing their diet on Eastern noodles.

At UDON we believe that by adopting some of the Eastern eating habits, we will provide great benefits to our health. Noodles are an essential feature of this diet and are part of our staple diet.

Unfortunately, although in UDON we have products suitable for coeliacs, we cannot guarantee that there are no traces of gluten, since we handle all products in the same kitchen space. We are working to offer a gluten-free product, suitable for coeliacs, and we hope to be able to launch this shortly.

All UDON products are subject to strict quality and traceability standards, from their origin until they are served in our restaurants.

Also, periodically, all of our premises undergo internal and external audits.

For any problem with your order, questions or suggestions, you can contact Customer Service at +34 936 618 606 / +34 628 016 820 from Monday to Sunday from 12h to 00h or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.