FAQS UDON Lovers

How does it work?

1. Accumulate and accrue UDONS with each visit or order (3 UDONS for every €1 spent at UDON) and redeem them on your next visit to UDON for direct discounts off your bill (€1 off for every 100 UDONS accumulated)

2. Get extra gifts and promotions for joining the club, for your loyalty, for your birthday, for playing with us, and just because!

3. Check your UDONS balance in your account, redeem your available gifts, or pay using the discount obtained from euros you accumulated when visiting restaurants (it will only be possible to redeem UDONES from 250 UDONS and above)

4. When you come to the restaurant, place your order using the QR codes you’ll find on each table or identify at the checkout -with your email or the 4-digit code that appears in the UDON app (iOS, Android)- at the time of paying and accrue UDONS

5. If you prefer home delivery, you’ll automatically accumulate UDONS for placing your order on udon.com/delivery

Where can I check my UDONS balance?

You can check your number of available UDONS at:

Where can I redeem my UDONS?

Accumulate points and redeem your UDONS for discounts off your bill at your nearest UDON restaurant. Temporarily, UDONS cannot be accumulated or redeemed in:

  • UDON Barajas Kiosk T2
  • UDON Bilbao Abando
  • UDON Bilbao Gran Vía
  • UDON Burgos
  • UDON Chueca
  • UDON Diversia
  • UDON Gran de Gràcia
  • UDON Gran Via 2
  • UDON Ifema
  • UDON Islazul
  • UDON Jerez
  • UDON Jonquera
  • UDON La Gavia
  • UDON La Vaguada
  • UDON León
  • UDON Lisboa
  • UDON Murrieta
  • UDON Nassica
  • UDON Paseo San Francisco
  • UDON Plenilunio
  • UDON PR Luis Muñoz Marin
  • UDON Puerto Venecia
  • UDON RD Las Américas
  • UDON Salamanca
  • UDON Salera
  • UDON Torre Sevilla
  • UDON Travessera
  • UDON Viapol
  • UDON Viladecans
  • UDON Vitoria
  • UDON Wynwood
  • UDON Xanadú
  • UDON Zaragoza

Do my UDONS expire?

No, your UDONS do not expire.

How can I modify my personal data or email?

You can modify your personal data and email address by entering our website or app (iOS, Android), and going to the “My profile” and “Update your data” sections.

What’s the maximum amount that can be redeemed in one go?

You may redeem a maximum of 10 euros (1,000 UDONS) per visit. Likewise, it will only be possible to redeem UDONS from 250 UDONS (2.5 euros) and above.

Can UDONS be redeemed with the Midday Menu?

With the Midday Menu, UDONS can only be accrued, but not redeemed. Neither will the UDON Lovers discount apply to other menus or other promotions.

How can I contact UDON?

For any problem, questions or suggestions, you can contact Customer Service Department at 936 618 606 or at 628 016 820 from Monday to Sunday from 12:00am to 12:00pm or write to us in the CONTACT section of our website indicating the reason for your inquiry and we will answer you within 48 hours maximum.

Kit Digital